BDJ 3 installation failed on Win10

Found a problem? Is BallroomDJ 3 crashing or popping up error messages? Having trouble making something work? Describe the problem here.
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marimo
Posts: 36
Joined: Fri Nov 18, 2016 6:58 am
Operating System: Windows 10
Location: Belgium Europe

BDJ 3 installation failed on Win10

Post by marimo »

Hi Brad,

i tried to re-install BDJ3 on my Win10 computer, but without success.
I installed the 64-bit ( also tried the 32-bit version) , but it seems the BallroomDJ.exe file is not installed.
If i want to start, i get a message asking for the exe file:

bdj3-error.png
bdj3-error.png (5.9 KiB) Viewed 18180 times

I have the BDJ 4 on the same machine and that version is working.

FYI : Python 3.10 and VLC's latest version are installed.

Can you help me pls?

kind regards,
Mario
bll
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Re: BDJ 3 installation failed on Win10

Post by bll »

This is most likely the anti-virus causing problems.

Windows Anti-Virus update:
- Open command prompt as administrator and change directory to c:\Program Files\Windows Defender
- Run “MpCmdRun.exe -removedefinitions -dynamicsignatures”
- Run "MpCmdRun.exe -SignatureUpdate"

I will check and see if the latest Windows Defender is causing problems.
I may need to re-submit BallroomDJ.exe as a false positive (again and again and again).
bll
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Re: BDJ 3 installation failed on Win10

Post by bll »

I just tried an install of 3.32.20 on a fully updated Windows 10 and there were no anti-virus issues.
If you are using Windows Defender, make sure your anti-virus definitions are fully up to date, and
follow the instruction in the previous message to force the real-time protection anti-virus definitions to be up to date.

If you are using an anti-virus program other than Windows Defender, there is not much I can do.
Many of the anti-virus vendors have no way to submit false positives unless you are actually using their program.
I would just mark the entire "BallroomDJ" folder as an exclusion in your anti-virus program.
marimo
Posts: 36
Joined: Fri Nov 18, 2016 6:58 am
Operating System: Windows 10
Location: Belgium Europe

Re: BDJ 3 installation failed on Win10

Post by marimo »

Hi,

I'll first try a removal of all versions first, and a reinstall of version 3 before installing version 4.

The AV is a monitored cloud based system, but it did not interfere with previous installations.

I'll report back if any problems.

Krgds,
Mario
bll
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Re: BDJ 3 installation failed on Win10

Post by bll »

I just tried an installation on Windows 11 that never had version 3 on it before. The installation failed because python was missing, and the missing "ballroomdj.exe" message popped up when I tried to start version 3. After installing python, and re-installing BDJ3, it worked.

Not the friendliest installation process.
marimo
Posts: 36
Joined: Fri Nov 18, 2016 6:58 am
Operating System: Windows 10
Location: Belgium Europe

Re: BDJ 3 installation failed on Win10

Post by marimo »

Very strange.
Installation of BDJ3 - version 3.32.20 went smooth, but still no EXE file was detected.
I searched for the EXE file in the installationfile by opening the exe-file with 7-zip. => BallroomDJ.exe not found.

I had an old copy of BDJ3, and copied the exe-file to the installed folder on the desktop, and started the software.
The exe-file did start the software, and i tested it ==> all works fine.

Still bizar that the exe-file was not installed.
Could be the AV that blocked it, but i did not get any warnings.

Kind regards,
Mario
bll
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Joined: Fri Feb 28, 2014 2:12 am
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Re: BDJ 3 installation failed on Win10

Post by bll »

Yes, the anti-virus programs will silently prevent the file from being installed.
You would have to check your anti-virus program logs and see what they say.
It would be named BallroomDJ-dist.exe within the installation package.

The other possibility is what I ran into on a clean machine where the post install failed (in my case due to a missing python) and prevented the installation of the files. I'm going fix the crash where python is missing, that should not happen. If there are other crashes of the post installation script, I'm unaware of them.
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